Refund policy

Returns and Refunds
We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, clean, and in the same condition in which it was received, with its original packaging.

For hygiene reasons, pillows, pillowcases, eye masks, bonnets, and other personal-use items that have been used, slept on, washed, stained, damaged, or removed from sealed protective packaging may not be eligible for return unless they arrived defective or damaged.

To request a return, contact Beauty Sleep Society using the contact information listed on our website before sending any item back. Returns sent without authorization may not be accepted. Do not send returns to the address shown on the shipping package, because some orders are shipped by third-party fulfillment partners. We will provide the correct return instructions and address after approving the request.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges and express-shipping fees are non-refundable.

Please inspect your order upon arrival and contact us promptly if the item is damaged, defective, incorrect, or missing. Photos of the item and packaging may be required.

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Processing times may vary depending on the bank or payment provider.

Orders may be canceled only before fulfillment begins. Once an order has entered processing or shipped, it cannot be canceled and must follow the regular return process.
Please send any further questions to support@beautysleepsociety.org; We are dedicated to updating our policies and operations to reflect  customer needs.